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Shopping Information
Finding a product in our store is as easy as pie. Simply use the search bar at the top of the page. Type in keywords related to what you’re looking for, and our smart search will do the rest.
You can also browse through our categories or collections to discover new items that might catch your eye.
Absolutely! You can create a wishlist by clicking the heart icon next to any product. This allows you to save items for later, making it easy to revisit your favorites when you’re ready to buy.
Each product page displays its availability status. If an item is out of stock, you’ll see a notification. We also offer an option to sign up for restock alerts, so you’ll be notified as soon as it’s back.
Yes, you can shop without creating an account. Just add your items to the cart and proceed to checkout as a guest. However, creating an account has its perks, like faster checkouts and order tracking.
Payment Information
We offer a variety of payment options tailored to your needs, including:
- GCash: A popular e-wallet that allows you to pay bills, shop online, and send money with ease.
- MAYA: Another versatile digital wallet that supports both personal and business transactions.
- Over-the-Counter Payments: You can make payments through LBC, Cebuana Lhuillier, and soon at 7-Eleven locations.
- Bank Transfers: Direct bank transfers are also available for those who prefer traditional banking methods.
- Cash on Delivery (COD): For those who like to pay in cash, we offer the option to pay upon delivery.
Check the checkout page for any additional options that may be available.
Your security is our top priority. We use industry-standard encryption technology to protect your payment information. Our payment processors are PCI compliant, ensuring your data is safe during transactions.
Yes! If you have a coupon code, simply enter it at checkout in the designated field. Your discount will be applied automatically before you finalize your order.
If your payment fails, don’t worry! You’ll receive an error message with details on what went wrong. You can try again with a different payment method or contact our support team for assistance.
Order Returns
We offer a 7-day return policy for items purchased from our store. Customers can initiate a return request within 7 days upon receipt of the item.
To return an item, please follow these steps:
- Contact us within 7 days of receiving your item to initiate the return process.
- Provide details about your order and the reason for the return.
- Ensure that the item is in its original condition and packaging.
Once we receive your request, we will guide you through the return process.
Specify who pays for return shipping, e.g., customer, seller
Exchanges are generally discouraged. We provide a size guide for every product to help ensure you select the correct size. However, if you receive an item in a different color than what you ordered, please take a picture or video of the item and send it to us for verification. We will then assist you with the next steps.
Customers are responsible for covering the shipping fees associated with returning items. Please note that shipping fees and handling charges are non-refundable.
Have a question
If you need immediate assistance with an issue or question, please click the button below to chat live with a staff.
If you couldn’t find the information you were looking for in our FAQ, please use the contact form below. We will review your inquiry and update our FAQs accordingly. Thank you for helping us improve our service!