Refund and Returns Policy

Returns and Refund Policy

We believe in doing the right thing for our customers. Your happiness matters to us, and we’re here to make things right if something doesn’t go as planned.

When You Can Return or Exchange

Mistakes happen. If we sent you the wrong item—like the wrong color, size, design, or scent—or if your product arrived damaged, we’ll fix it. Here’s what you need to know:

• Items must be in their original condition: tags still on, packaging intact, and no damage or stains.
• For damaged items, just send us a clear photo. If you can, take a video while unboxing—it’s super helpful (but not required).

How Much Time Do You Have?

You have 7 days from the day your order arrives to let us know about an issue. After that, we won’t be able to process a return or exchange.

What Happens Next?

1. Contact us with your order details, photos of the product, and a short description of the issue.
2. Our team will carefully review everything.
3. If your return is approved, we’ll offer you a refund, replacement, or exchange.

Shipping Costs

We wish we could cover return shipping, but to keep our prices affordable for everyone, customers are responsible for those costs.

A Note on Refunds

If you qualify for a refund, we’ll return the cost of the product itself. Shipping and handling fees aren’t refundable because they help us support local artisans and keep our prices fair.

Why This Matters

We want to provide great products at prices that respect your budget and the amazing work of our local artisans. Every choice we make is about balancing fairness for you and the people behind the products you love.

Thank you for being part of this journey with us.