Shipping

At SamThi PH, we aim to deliver your orders swiftly and securely while offering full transparency. Below is everything you need to know about our shipping process.

Where We Ship

Currently, we only ship within the Philippines. While we would love to serve international customers, the high cost of international shipping makes it challenging. We’ll keep you updated if this changes!

Couriers We Use

We’ve partnered with GOGO Xpress and J&T Express for their reliable and efficient services. In the future, we may work with additional couriers to give you more options.

Delivery Timeframes

Once your package is picked up by the courier, delivery times are as follows:

• Greater Manila Area: 1–3 days after courier pickup.
• Rest of the Philippines: 3–5 days after courier pickup.
• These timelines may vary slightly due to holidays, weather conditions, or courier-related delays.

Shipping Costs

The cost of shipping depends on two factors:

• Weight of the package
• Distance to your location

You’ll see the exact shipping fee calculated at checkout once you enter your delivery address.

Order Processing Time

We’re proud of our quick turnaround time. Your order will be packed and prepared for pickup within 24 hours of purchase. We schedule courier pickups promptly, ensuring your package begins its journey to you as soon as possible.

Tracking Your Package

Once your order is handed over to the courier, a tracking number will be generated.

• You’ll receive an email with your tracking details automatically.
• If you created an account on our website, you can also track your order directly from your account dashboard.

This allows you to monitor your order every step of the way.

Express Shipping Options

If you need your order delivered urgently, we offer express shipping using trusted services like Lalamove, Angkas, or Grab Express.

• Please contact us directly to arrange express shipping.
• Rates for express shipping are higher and will be communicated upfront.

Lost or Delayed Parcels

While we work only with reliable couriers, unforeseen issues may arise. In the rare case that your parcel is lost:

• We will offer a reshipment at no additional cost or provide a refund after confirming the loss with the courier.
• If there’s a significant delay, please contact us so we can assist in tracking your package.

Eco-Friendly Packaging

We believe in sustainability and are committed to reducing our environmental footprint. That’s why we’re actively sourcing eco-friendly and sustainable packaging materials. However, we’re also mindful of costs to ensure our products remain affordable for you.

Need Help?

If you have any questions or special requests about shipping, don’t hesitate to reach out. We’re here to help!

Thank you for trusting us to deliver quality products while supporting our commitment to sustainability and affordability.