- Effective Date: [Insert Date]
- Website: SamThi.com
- Business Name: [Insert registered business name, if different from SamThi]
- Location: Salvania Compound, Philippines
- Contact Email: [Insert email address]
- Contact Number: [Insert mobile number]
1. Introduction
SamThi.com values your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit SamThi.com, submit an inquiry, place an order, customize a product, use our order tracking page, communicate with us, pay for an order, request delivery, or visit our physical location.
SamThi.com operates in the Philippines and follows the principles of the Philippine Data Privacy Act of 2012, which requires personal data processing to follow the principles of transparency, legitimate purpose, and proportionality. (National Privacy Commission)
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- SamThi.com
- Product pages
- Inquiry forms
- Checkout or order forms
- The order tracking page at
/order-tracking - Email, SMS, phone, chat, or social media communication
- Payment confirmation submissions
- Store visits and personal inquiries
- Pickup and delivery coordination
- Customer support requests
- Design approval and customization workflows
This policy also applies when you send us design files, reference images, names, logos, photos, event details, business information, or other content needed to produce your made-to-order item.
3. Personal Information We Collect
We may collect the following information from you, depending on how you use SamThi.com.
Account, inquiry, and order information
We may collect your name, email address, mobile number, delivery address, pickup preference, order details, product selections, quantity, size, color, material, scent, design instructions, deadline, and other information you provide when inquiring or ordering.
Customization and design information
For made-to-order products, we may collect design files, logos, names, text, photos, reference images, artwork, Canva links, event details, brand details, color preferences, file attachments, and design approval notes.
This may include personal details such as names, birthdays, event dates, photos, school names, business names, or messages that you want printed or included in the product.
Payment-related information
We may collect payment confirmation details such as payment method, amount paid, date and time of payment, reference number, sender name, proof of payment screenshot, and related transaction notes.
We accept payment through BPI, GCash, GoTyme, bank transfer, and cash payment during store visits. We do not ask for your banking password, wallet password, card PIN, one-time password, or other private login credentials.
Delivery and pickup information
We may collect your delivery address, recipient name, mobile number, delivery instructions, preferred courier or rider details, pickup schedule, and proof of delivery or pickup confirmation.
Communication information
When you contact us, we may collect the content of your messages, questions, complaints, feedback, support requests, design revision requests, and order-related communications.
Website and technical information
When you visit SamThi.com, we may collect basic technical information such as your device type, browser type, IP address, pages visited, time and date of visit, referring page, and general usage activity.
If analytics, cookies, or similar technologies are enabled on the website, we may use them to understand website traffic, improve product pages, troubleshoot errors, and improve the customer experience.
4. Sensitive Personal Information
We do not intentionally collect sensitive personal information unless it is necessary for a specific order, service, or legal requirement.
Sensitive personal information may include information such as government ID details, health-related information, religious information, or other sensitive data under Philippine privacy law.
Please do not send sensitive personal information unless we specifically request it and explain why it is needed. If we need to collect sensitive personal information, we will use it only for the stated purpose and protect it with appropriate safeguards.
5. Information About Minors
SamThi.com is intended for customers who can legally place orders or make purchases.
If a minor uses SamThi.com, they should do so with the guidance and consent of a parent or legal guardian. If an order involves a minor’s name, photo, school details, birthday details, or other personal information, the person submitting the order confirms that they have the authority or consent to provide that information.
6. How We Collect Information
We collect information when you:
- Visit SamThi.com
- Submit an inquiry
- Place an order
- Create or track an order
- Upload or send a design file
- Approve a design preview
- Pay a down payment or balance
- Send proof of payment
- Request delivery or pickup
- Contact us by email, SMS, phone, chat, or social media
- Visit our physical location
- Request a refund, replacement, repair, or support
- Give feedback, reviews, or testimonials
We may also receive information from couriers, payment channels, delivery riders, production partners, or customer service tools when needed to complete your order.
7. Why We Use Your Information
We use your personal information for the following purposes:
To respond to your inquiries To review your custom order request To confirm product details and availability To prepare quotations and order summaries To process your 50% down payment and remaining balance To source materials for your order To prepare, print, sew, assemble, customize, or package your product To provide design previews and request approval To update your order tracking page To notify you by email or SMS about order status, payment status, design approval, production delays, pickup, or shipping To arrange pickup or delivery To handle customer support, complaints, defects, reprints, refunds, or replacements To keep order and transaction records To improve our website, products, services, and production process To prevent fraud, fake orders, payment issues, abuse, or unauthorized activity To comply with legal, tax, accounting, regulatory, and business record requirements
The Data Privacy Act allows personal information processing when legal requirements are met, including lawful and legitimate purposes. (National Privacy Commission)
8. Legal Basis for Processing
We process your personal information based on one or more of the following:
Your consent, such as when you submit an inquiry, upload a design, approve a mockup, or agree to receive order updates.
Contract or pre-contract steps, such as when we need your information to process your order, prepare your made-to-order product, accept payment, arrange delivery, or provide customer support.
Legitimate business interests, such as keeping order records, improving our services, preventing fraud, securing our website, and communicating about active orders.
Legal obligation, such as when we need to keep records for tax, accounting, consumer protection, dispute resolution, or lawful government requests.
The National Privacy Commission recognizes consent, contract, and legitimate interests as relevant bases for processing personal and sensitive personal information, depending on the context. (National Privacy Commission)
9. Order Tracking Page
SamThi.com may provide an order tracking page at:
/order-tracking
This page may show order status, payment status, design review status, production status, material sourcing updates, design approval requests, shipping readiness, pickup status, and other order-related notes.
To protect your privacy, you should not share your order tracking link, order number, verification code, or access details with people who are not authorized to view your order.
We may use the order tracking page to communicate design previews and approval requests. Please review your order details carefully before approving production.
10. Design Files, Photos, Logos, and Customer Content
When you send us design files, logos, names, photos, reference images, text, artwork, or other content, you confirm that you have the right or permission to use and submit that content.
We use your submitted content only for purposes related to your inquiry or order, such as review, design preparation, mockup creation, production, customer support, or recordkeeping.
We may refuse to produce designs that appear to involve unauthorized copyrighted material, protected brand assets, illegal content, offensive content, or content that may violate the rights of others.
11. Design Approvals
For customized products, we may send you a design preview, mockup, or production confirmation through the order tracking page or other communication channels.
Your approval may be recorded as part of your order history. This helps us verify the final details agreed upon before production.
Please check all names, spelling, dates, colors, sizes, quantities, layout, and design details before approving. Once production has started, changes may no longer be possible or may require additional fees.
12. Payments and Proof of Payment
For made-to-order items, SamThi requires a 50% down payment before production. The remaining 50% balance plus delivery fee is paid once the order is completed and marked as ready for shipping.
When you send proof of payment, we may store the screenshot, transaction reference, payment amount, payment channel, and related order details for verification and recordkeeping.
Please do not send banking passwords, OTPs, wallet passwords, PINs, full card details, or login credentials. SamThi will never ask for these.
13. Delivery, Pickup, and Couriers
If you request delivery, we may share the necessary delivery information with couriers, riders, logistics providers, or delivery partners. This may include your name, contact number, delivery address, order reference, and delivery instructions.
If you choose store pickup, we may use your name, contact number, order reference, and pickup schedule to release the order properly.
If you book your own courier, you are responsible for sharing the necessary pickup and delivery information with that courier.
14. Who We Share Your Information With
We may share your personal information only when needed for legitimate order, business, legal, or service purposes.
This may include:
- Payment channels or banks for payment verification
- Couriers, riders, or logistics providers for delivery
- Production partners, suppliers, or service providers involved in fulfilling your order
- Website hosting, database, email, SMS, analytics, or order management providers
- Accounting, tax, legal, or business service providers
- Government authorities, regulators, or law enforcement when required by law
Under the Data Privacy Act, a personal information controller may subcontract processing, but remains responsible for ensuring safeguards and confidentiality. (National Privacy Commission)
15. Third-Party Services
SamThi.com may use third-party services to operate the website, process orders, send messages, store files, analyze website activity, manage payments, and arrange deliveries.
These third parties may have their own privacy policies and data handling practices. We encourage you to review their privacy policies when using their services.
Examples may include website hosting providers, payment platforms, banks, email services, SMS providers, analytics tools, courier services, map services, and customer support tools.
16. Cookies and Website Analytics
SamThi.com may use cookies, analytics tools, or similar technologies to improve the website.
These tools may help us remember preferences, understand page visits, measure website performance, detect errors, improve product pages, and protect the website from abuse.
You may adjust your browser settings to block or delete cookies. However, some website features may not work properly if cookies are disabled.
17. Marketing Messages
We may send you order-related messages by email, SMS, phone, or chat. These include payment reminders, design approval requests, production updates, delay notices, pickup notices, shipping updates, and customer support messages.
We may also send promotional messages, product updates, or offers if you have agreed to receive them or if allowed by law.
You may opt out of promotional messages at any time by contacting us. Even if you opt out of promotional messages, we may still send important order-related or transaction-related messages.
18. Customer Reviews, Testimonials, and Portfolio Use
If you provide a review, testimonial, rating, photo, or feedback, we may ask for your permission to use it for marketing or portfolio purposes.
We may also ask permission before posting photos of customized orders, especially if they show personal names, photos, private event details, company logos, school details, or sensitive information.
We may crop, blur, hide, or remove personal details when appropriate.
19. How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes stated in this Privacy Policy.
This may include keeping information for:
- Active order processing
- Customer support
- Warranty, defect, refund, or replacement concerns
- Business records
- Tax and accounting records
- Legal compliance
- Fraud prevention
- Dispute resolution
- Website security and analytics
Some records may need to be kept longer when required by law, accounting rules, tax rules, legal claims, or legitimate business needs.
When information is no longer needed, we will delete, anonymize, archive, or securely dispose of it where reasonably possible.
20. How We Protect Your Information
We use reasonable physical, organizational, and technical measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These may include limiting access to order records, using secure accounts and passwords, restricting access to files, keeping payment records organized, and using reliable service providers.
The Data Privacy Act’s implementing rules are intended to safeguard personal data and require appropriate protection standards. (National Privacy Commission)
However, no website, online service, messaging platform, payment channel, or storage system can guarantee absolute security. Please also protect your own account, device, email, payment apps, and order tracking access.
21. Your Privacy Rights
Under Philippine data privacy law, you have rights as a data subject. These may include the right to be informed, access your personal data, object to certain processing, request correction, request deletion or blocking, withdraw consent where applicable, and file a complaint with the National Privacy Commission.
Personal Information Controllers and Personal Information Processors are expected to follow data privacy principles, uphold data subject rights, and implement security measures. (National Privacy Commission)
To exercise your rights, contact us using the details in this Privacy Policy.
We may need to verify your identity before acting on your request. Some requests may be limited by active orders, legal obligations, tax and accounting records, dispute resolution needs, or other lawful reasons.
22. Accessing, Correcting, or Deleting Your Information
You may contact us to request access to your personal information, correct inaccurate details, update your contact information, or request deletion of certain data.
For active orders, we may need to retain and use some information to complete the order, verify payment, arrange pickup or delivery, handle customer support, or comply with business and legal requirements.
23. Withdrawing Consent
If we process your information based on consent, you may withdraw your consent by contacting us.
Withdrawal of consent may affect our ability to process your inquiry, prepare your custom product, send order updates, arrange delivery, or provide certain services.
Withdrawal of consent will not affect processing already completed before the withdrawal, or processing that we are required or allowed to continue under applicable law.
24. Data Breach and Security Incidents
If a data breach or security incident occurs that may seriously affect your rights or privacy, we will take appropriate steps to assess, contain, and address the incident.
When required by law, we will notify affected individuals and the National Privacy Commission.
25. Links to Other Websites
SamThi.com may contain links to third-party websites, payment platforms, maps, courier sites, social media pages, or other online services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before submitting personal information to them.
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, order process, payment methods, delivery options, legal requirements, or business practices.
The updated version will be posted on SamThi.com with the updated effective date.
Your continued use of SamThi.com after changes are posted means you acknowledge the updated Privacy Policy.
27. Contact Us
For privacy questions, requests, corrections, complaints, or concerns, you may contact us at:
- SamThi.com
- Location: Salvania Compound, Philippines
- Email: [Insert email address]
- Mobile: [Insert mobile number]
- Privacy Contact Person: [Insert name or role, if applicable]
Short Privacy Notice for Forms
You can put this under inquiry forms, checkout forms, upload forms, and order tracking pages:
“By submitting this form, you agree that SamThi.com may collect and use your information to process your inquiry or order, prepare your made-to-order product, communicate design approvals, verify payment, arrange pickup or delivery, provide order updates, and handle customer support. Please review our Privacy Policy for more details.”
Short Privacy Notice for Design Uploads
Use this near the design upload field:
“By uploading a design, logo, photo, artwork, or reference file, you confirm that you have the right or permission to use it. SamThi.com will use your uploaded file only to review, prepare, customize, produce, and support your order.”
Short Privacy Notice for Order Tracking
Use this on /order-tracking:
“Your order tracking page may contain personal information, payment status, design previews, production updates, and delivery details. Please do not share your order tracking link, order number, or access details with anyone who is not authorized to view your order.”
Short Privacy Notice for Payment Proof
Use this near the payment proof upload field:
“Please upload only the payment details needed to verify your order. Do not send banking passwords, wallet passwords, OTPs, PINs, or private login credentials. SamThi.com will never ask for these details.”